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Open Messenger. This app icon looks like a speech bubble with a lightning bolt inside it that you'll find on one of your Home screens, in the app drawer, or by searching. You can video chat with your friends using the Messenger app on iOS and Android. If you're experiencing an issue with the Messenger app, first update to the newest version of the Messenger app. To do this, go to your phone's app section (ex: Google Play Store, iTunes App Store) and download any updates. If the Messenger's camera is still not working after updating the app, please let us know more by reporting a problem.